White Out






No, this post is not talking about a snow storm but the image could be relevant.

I was comparing notes with a colleague about software support, when she shared the story of a user complaining about the number of clicks it took to enter his data. Some people just don't get it, not yet anyway. Our conversation then focused on how different options on how to manage the situation. 1.) Ask all of the team how many "mutual clicks" it took to enter all the data including the generating of reports and then compare old to new. 2.) Ask him to review the number of clicks it takes for ALL of his tasks. 3.) Give him a bottle of white out and wish him good luck on that ole IBM Selectronic (My Favorite Option!).

For a while, I contemplated carrying a bottle White Out with me on client visits. Not to be used in the scenario above. But to place it in the middle of the table. Too often times, we take our technology for granted. Too often times, we take the concept of centralized information stores for granted. Too often times, we forget that it wasn't that long ago that White Out was an indispensable part of our lives. We need to remind ourselves and our Peers (or clients ) that as we obsess about the color of the data entry screen, the real power of technology is in the ability to manage the day to day information in our lives.

Editor's Note:  This post was first published on 12/18/2007.




About Sprawlgeek.
A Seasoned Technology Visionary possessing a deep understanding of technology and business processes.

Doug has accumulated over 35 years of experience in the technology and media markets. His broad career has ranged from leading Research and Development work for a 300+ million dollar company to an E-Government startup. His efforts have been recognized by major trade associations as well as Tier 1 clients.

Doug is now a private consultant and continues to provide his insights to the industry.